Terms & conditions
Art Encounters and the Melbourne Studio of Art are operated by Art Encounters Pty Ltd, hereon referred to as us/we/our (ACN: 006 472 359 / ABN: 62 006 472 359). All references to you include you and/or all references to students. By enrolling yourself or another student into one of our classes you agree to the following terms. We reserve the right to amend these terms at any time and continued attendance by you after such amendments will constitute acceptance of the amended terms by you.
We run art classes for adult students only. For kids and teen courses please visit http://www.artencounters.com.au/
Places in our courses are only confirmed upon full and upfront payment of the term fees. Towards the end of each term, you are automatically reminded by email to enrol for the following term. Your place in the following term will only be confirmed upon full and upfront payment of the next term’s fees.
Class sizes are strictly limited to the numbers available via our website, and due to the popularity of our classes we cannot reserve places. Any student who has not been enrolled online while there is availability will be unable to attend the course.
We reserve the right to refuse admission or cancel the enrolment of any student who poses a disciplinary problem or disrupts other students, as our teachers are not qualified to manage students with behavioural disorders or students who are unwilling to participate in the scheduled coursework.
Please contact us or visit the relevant course page on our website for current pricing.
Payment for course fees is to be made online only via our website, which ensures that your place is immediately confirmed upon payment. Please contact our office for assistance if you experience technical difficulties while enrolling online.
- Refunds & Transfers
Please consider your booking carefully before enrolling as we do not offer credits, refunds or class transfers once payment has been processed.
- Trial classes
While we do not offer trial classes for potential students, please contact us if you would like to organise a complimentary tour of the school to help you determine if a course is suitable for you.
Courses are designed to be sequential, so we strongly recommend that students attend every class in order to understand and build on the content taught.
Students should arrive for their class within and no earlier than 10 minutes of the scheduled start time.
Students are not permitted to use mobile phones during class time unless it is to listen to music while working. All phones should be switched to silent otherwise.
Tea, coffee, milk and water are readily available in our studio for students. There is also toaster, microwave and small fridge available for students who wish to bring their own lunch to class. Please avoid bringing highly allergenic food into the studio.
- Missed classes
We cannot be held responsible for any changes in work commitments or personal circumstances of
students, and we will not issue refunds or transfers for any missed classes.
Subject to class availability, we will offer a make-up class if you inform us in advance that you will be unable to attend certain dates, you’re unwell, an unforeseen event occurs, or you had to miss a class due to a cancellation by staff. In the event a class is cancelled by staff, we will inform you as soon as we are able to do so.
We reserve the right to change teachers without notice because of circumstances outside of our control, and we will not issue a refund or transfer if there has been a change in the teacher of a class that you are enrolled in. You agree that students are enrolled to undertake the course and there is no guarantee as to who the teacher will be.
- Reviewing work made outside of classes
Students may occasionally request their teacher to review work created at home, provided it is strictly related to the content of the class or homework recommended by the teacher.
Work that is independent of class content and completed outside of the studio may only be reviewed by appointment, and a tutorial fee of $100 per hour will be charged.
Students who request a review of work are asked to keep in mind that they are requesting a professional assessment from a professional artist, who is under no obligation to offer encouragement or discouragement, and that it is inappropriate to interpret any remarks regarding their work as personal criticism.
Basic art aprons are supplied to all students to wear during class time, and all materials are supplied during Sunday Workshops. However, all students are required to bring or purchase their own materials for term courses.
Material kits are available to purchase on check out on our online booking engine. Kits purchased through the school are priced with a 20% discount, and can be picked up at the beginning of the first class. If you do not require the full material kit, individual items can be purchased in person at the studio during regular business hours. Please contact our office if you need a material list emailed to you.
- Gift Vouchers
Gift vouchers are available to purchase online via our website and remain valid for up to 3 years from the purchase date. Please note that gift vouchers are non-refundable, and do not guarantee a place in one of our programs.
We may take photographs of students participating in class or any artwork they create in class and publish them on our website and social media pages, or for other advertising and publicity purposes. If you do not want you or your artwork to be photographed, we ask that you inform us before the commencement of the term. Nevertheless, if at any time you request that we remove any images of you or your artwork, we will endeavour to do so as soon as possible.
- Personal property
We cannot be held responsible for any personal property you bring onto the premises, and we cannot be liable for any loss or damage to such property. For this reason, we recommend that students do not bring any valuables to class.
- Lost or damaged artwork
We cannot be held responsible for any lost or damaged artwork belonging to students. It is the responsibility of each student to collect their artwork at the end of each term, as any uncollected artwork may be removed or disposed of.
- Medical Care
Trained staff will provide basic first aid to the best of their ability in the event of a medical emergency. While we require that you inform staff of any medical conditions or allergies you have, we will not be responsible for the administration of any medicines you need throughout the class.
- Emergency contact
If you are the parent or guardian of a student, we request that you are contactable via your registered details for the duration of each class, in the event of an emergency.
While we use appropriate materials in our classes, you acknowledge that to the extent permitted by law, we cannot be responsible for any damage to your attire or personal property from the use of these materials. While we do everything possible to maintain a high standard of supervision in our classes to ensure the safety of students while they are on our premises, we cannot be responsible for the safety of students outside of classes. You acknowledge that to the extent permitted by law, we are not responsible for the safety of students outside their class time or outside our premises.
If you have any concerns or comments, please let us know via the “contact us” section on our website, and we will respond as soon as possible.
If any part of these terms is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- Entire agreement
Upon payment of our fees, these terms, as amended from time to time, shall represent the entirety of the agreement between you and us, and any changes must be in writing and agreed to by us to have effect.
20. Covid 19 Response
In the event of a lock down the following applies to our different programs:
Full Term Day Classes
• Full Term Classes will generally shift online unless the tutor and students are able to reschedule the class to another date.
Full Term Evening Classes
• Full term evening classes will be rescheduled for alternative dates where possible. Students unable to attend amended dates will be offered credits for Sunday Workshops to the value of missed classes.
Cancelled Sunday Workshops will be rescheduled to another date. Students unable to attend amended dates will be offered a workshop credit for any other program to that value.
In the event of an Intensive with a specialist teacher being cancelled due to a lock down, a full refund or credit will be issued.
Untutored Life Drawing Classes
Participants booked into Untutored Life Drawing classes will be given a credit for a future session which will be booked through our administration via email or phone. Please note that credits may only be used where spaces are available.
PLEASE BOOK CAREFULLY AS WE DO NOT ISSUE REFUNDS, ONLY CREDITS FOR CANCELLED PROGRAMS (the only exception being 4 – 7day intensives that employ specialist tutors).